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|Company||Harvard University - Cambridge, MA|
|Position||Head of Outreach and Engagement|
|Duties & Responsibilities
Each year, hundreds of new students and dozens of new faculty arrive at Harvard and begin exploring the richness and complexity of library resources. Many are surprised by the high-touch customized support available to them through Harvard Library. As students navigate the undergraduate and graduate curricula in different disciplines, their needs and expectations for library support can evolve dramatically.
The Services for Academic Programs department welcomes faculty and students to campus each year through orientation events and tours. The department supports faculty exploration of assignment design, providing structured instruction as well as just-in-time consultation assistance to students. The department creates tutorials and provides research clinics to help students with specific course assignments. Success in such work requires a nuanced understanding of student and faculty experiences, and the ability to connect with inspiration and authenticity with the campus community in a variety of settings.
The Head of Outreach and Engagement, FAS Libraries, provides leadership for orientation and liaison programs provided directly by Harvard College Library and facilitates programs with other libraries that serve the Faculty of Arts and Sciences (FAS). Reporting to the Director of Learning and Teaching Services for the FAS Libraries, the Head of Outreach and Engagement guides teaching staff with pedagogy and builds momentum for digital scholarship support. As part of the team supporting the Associate University Librarian for Research and Education, the Head of Outreach and Engagement collaborates with several units across the Harvard Library as well as individual departmental libraries.
Duties and Responsibilities:
The Head of Outreach and Engagement is expected to:
Design, implement, assess and refine annual outreach programs for all new arrivals to FAS including faculty, undergraduates, graduate students and staff.
Lead, manage, support and assess the FAS Liaison Services program. Build strategic relationships for liaison activities with particular attention to matters that cross across departmental lines. Facilitate conversations with stakeholders to increase effectiveness of liaison services.
Guide staff to develop proficiency in strategic areas such as digital scholarship, active learning, educational technology, online pedagogy, media literacy and learning design.
Directly supervise between 8 to 10 research librarians, administrative staff and graduate students.
Conduct instruction and outreach, modeling best practices for staff.
Guide the provision of professional development for staff with support from Learning Technology specialists and campus resources.
Deepen collaborations across FAS including with General Education, Freshman Seminars, Writing Program, Academic Technology Group / HUIT, Bok Center for Teaching and Learning and departmental chairs.
Collaborate on planning purchases and budget development for the department.
Promote practices to support inclusion and belonging for the campus community
Support library relationship-building with deans, chairs and senior faculty in FAS
ALA accredited Master's degree in Library Science, Instructional Design or similar educational credentials
Six or more years of increasingly responsible professional experience in research instruction in a large academic library
Four or more years of teaching/instruction experience in higher education
Two or more years of supervisory experience and / or demonstrated experience leading a library or department, fostering teamwork and collaboration
Knowledge of best practices in one or more of the high-demand areas mentioned above
Excellent written and oral communication
High level judgment and discretion, and comfort with ambiguity
Strategic thinking, negotiation and change management skills
Strong analytical and problem-solving skills
Excellent interpersonal skills and ability to facilitate and negotiate effectively
Ability to work with users and colleagues from diverse backgrounds and academic disciplines
Ability to work with competing demands in a complex environment, and manage time effectively
A commitment to diversity and to serving the needs of a diverse population.
At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.
A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers-now and in the future-with comprehensive access over time to all of these materials.
Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community athttp://hr.harvard.edu/why-harvard.
The Harvard Library is a proud member of the ACRL Diversity Alliance.
USA - MA - Cambridge
Harvard College Library - Services for Academic Programs
00 - Non Union, Exempt or Temporary
Criminal, Education, Identity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.